I have Sims 2, a brand new Dell 2.6+ and the game freezes at 23%? I have tried everything available to me from sims support, read everything available. Assistance would be great! Thanks.

Asked at 01:21 on Monday 6 June 2005 by ron (thatsmyq)

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This is a known problem with some of the CD units that Dell have started putting in some of their machines. In fact a quick Google puts the blame squarely on one drive unit.

The SN-308B model, a Samsung Combi drive, seems to be the cause of the problem. Updating the firmware seems to solve the problem, though this of course is not guaranteed.

Click here for the latest firmwire direct from Dell USA.

Answered at 13:04 on Monday 6 June 2005 by Neil Jones (NKTP) Answer Rating: Not Rated Yet.

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I had this problem on a Dell laptop but with a Philips drive, not Samsung. The solution I found was to disable DLA (in the CD drive properties, there is a tab for DLA). Then the install completed fine.

Answered at 01:02 on Sunday 30 October 2005 by Sagittaria (sagittaria) Answer Rating: Not Rated Yet.

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Do not give away serial numbers! Doing so will result in a ban without warning!